Select question
Lost items
Financial issues
Ride never took place
I was charged twice
Price changed
I owe money
Other issue
Emergency
I was in a traffic accident
I feel unsafe
Feedback
Issue with driver
Issue with car
Rides with children
Rides with pets
Positive feedback
Other issue
Technical issues
Bank card issues
Issue with promo code
Account or sign-in issue
Issue with ride reports
Other issue
FAQ
How it works
App settings
Add or delete account
Add or delete cards
Enable push notifications
Change languages in the app
Delete history
Requesting and paying for rides
Request a ride
Select payment method
Tip your driver
Using promo codes
Get a ride receipt
Safety
New features
Partnership
Plus points

Financial issues

Ride never took place

I was charged twice

Price changed

I owe money

Other issue

  • Download app
  • Contact Support
  • Request ride
  • Drive with us
  • Driver website
  • Add taxi company
Service classesPartnersUser licenseLicense agreement

Yandex Go is an information service. Transportation services are provided by carriers.

qrcode

Point your camera at the QR code to download the Yandex Go app

Service classesPartnersUser licenseLicense agreement

Yandex Go is an information service. Transportation services are provided by carriers.

© 2011−2023 Yandex.Taxi LLC

Yandex Go is an information service. Transportation services are provided by carriers.