Select question
Lost items
Payment questions
Ride never took place
I was charged twice
Price changed
I owe money
Other issue
Safety
I was in a traffic accident
I feel unsafe
Driver or vehicle feedback
Issue with driver
Issue with car
Rides with children
Rides with pets
Positive feedback
Other issue
Technical issues
Managing bank cards
Promo code isn't working
Account error
Issue with ride reports
Something else isn't working
FAQ
How it works
App settings
Add or delete account
Add or delete a card
Enable push notifications
Change languages in the app
Delete ride history
Requesting and paying for rides
Request a ride
Select payment method
Tip your driver
Use promo codes
Get a ride receipt
Safety
New features
Partnerships
Plus points

Payment questions

Ride never took place

I was charged twice

Price changed

I owe money

Other issue

  • Download app
  • Contact Support
  • Request ride
  • Drive with us
  • Driver website
  • Add taxi company
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Yandex Go is an information service. Transportation services are provided by carriers.

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Service classesPartnersUser licenseLicense agreement

Yandex Go is an information service. Transportation services are provided by carriers.

Yandex Go is an information service. Transportation services are provided by carriers.